1) Reservations on our adventure trips are accepted by telephone, e-mail, fax or in person. Reservations are held on a temporary basis until they have been confirmed through the receipt of a confirmation deposit.

2) Confirmation deposits may be made by using one of the following methods:

a) Cash, check or credit card payment at our office.
b) Credit card payment using our online form.
c) Direct deposit into our bank accounts in Chile.
d) One of the deposit methods listed below (for our overnight trips only).

- Bank to bank SWIFT fund transfer to our bank accounts in Chile.
- Certified bank check or money order sent to us though mail or a common carrier service like Federal Express or DHL

3) The deposit schedule is as follows:
(Note: all deposits are per person and are quoted in Chilean pesos)

One day trips or shorter
At time of reservation: 50% of trip fee
Trip departure date: Balance due

Trips two to five days in length
At time of reservation: 50% of trip fee
30 Days Prior: Balance due

Trips six or more days in length
At time of reservation: $100.000
60 Days Prior: $250.000 (or total trip fee if $350.000 or less)
30 Days Prior: Balance due

To request a reservation over the Internet.....

Cancellation and Change Policies

1) Except as noted below, we do not issue deposit refunds. For our refund policies to take effect, all cancellations or date changes must be received in writing, either by e-mail, fax or regular mail. We accept cancellations by telephone, however they must be followed up in writing. All cancellations and reservation changes must be emailed to reservas@cascada.net and not to employee email addresses. The following refund schedule will apply in all instances:

Cancellations

One day trips or shorter:
At time of reservation until two weeks prior to departure date: 10% of trip fee
One to two weeks prior to departure date: 20% of trip fee
72 hours or less prior to departure date: 100% of trip fee

Overnight trips:
At time of reservation until 90 days prior to departure date: 20% of trip fee
89 to 60 days prior to departure date: 30% of trip fee
59 to 30 days prior to departure date: 50% of trip fee
30 days or less prior to departure date: 100% of trip fee

Date Changes

a) If we receive your written notice of date changes on overnight trips with less than two week's notice, a 10% service fee will be applied to changes that require us to reschedule one or more reserved nights.

b) Date changes on overnight trips with less than 72 hours notice are not possible. In this instance you will be charged the full trip fee and there will be no refund.

2) All cancellation or change fees will be applied to your credit card or deducted from your deposit depending upon your method of payment.

3) If the above mentioned guidelines are followed, we will gladly issue any refunds due. Cascada de las Animas does not allow chargebacks to occur to its merchant accounts and contracts with VISA / MC International. We will use this document and customer's agreement at the time of reservation to wholeheartedly fight a chargeback and / or dispute. Cascada de las Animas will be the sole arbiter in the event of a dispute over cancellation refunds.